Patient Policy
At Lonsdale Dental Practice, we prioritize transparency and patient-centered care. Our Patient Policy page is dedicated to providing you with comprehensive information about our practice policies, procedures, and guidelines.
From appointment scheduling and cancellation policies to information on privacy practices and patient rights, we strive to ensure that you have all the necessary details to make informed decisions about your dental care journey.
We understand that clear communication and understanding of our policies are essential for building trust and maintaining a positive patient-provider relationship. That's why we have outlined our policies in a clear and concise manner, addressing common questions and concerns that our patients may have.
By adhering to our Patient Policy, you can feel confident that your rights are respected, your privacy is protected, and your overall experience at our practice is positive and stress-free.
If you have any further questions or require clarification on any aspect of our Patient Policy, please don't hesitate to reach out to our friendly team. We're here to support you every step of the way on your dental care journey.
Why do we hold information about you?
We need to keep comprehensive and accurate personal data about our patients in order to provide them with safe and appropriate dental care.
How we process the data?
We will process personal data that we hold about you in the following way
Retaining information
we will retain your dental records while you are a practice patient and after you cease to be a patient, for at least 11 years or for children until the age of 25, whichever is the longer.
Security of information
Personal data about you is held in the practice’s computer system and/or in a manual filing system. The information is not accessible to the public; only authorised members of staff have access to it. Our computer system has secure audit trails and we back-up information routinely.
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